Class and Camp Cancellation Policy

Register today to avoid cancellations due to low enrollment. We ask that you review the refund policy information below in the event that your class or camp is canceled.

​If a class or camp is canceled by either the instructor or the City, you always have the option to transfer your funds to another class or camp, or keep the funds on your account for future use. The funds can be used for any member on your account, and not necessarily just the original registrant.

Refunds

  1. Only refunds for the current quarter will be given.
  2. ​One-day classes are non-refundable.
  3. ​All refund requests must be made in writing prior to the second class meeting. Mail written refund requests to the Community Services Department or e-mail ataylor@cityoforange.org.
  4. ​A $10 processing fee is charged on all refund requests.
  5. ​If a class is canceled by the department, the class fee will automatically be refunded and mailed to the customer.
  6. ​Refunds take approximately 8-10 weeks to process.
  7. ​Online registrants will not receive refunds for the convenience fee paid at the time of registration.