City of Orange, CA - Operations Customer Satisfaction Survey


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The Orange City Fire Department wants to provide the public with the best services possible. Please help us improve our performance by answering the following questions:

Please rate the service you received by clicking on the appropriate radio button.

Fire Operations Customer Satisfaction Survey

* 1. Were our personnel polite and courteous?

Very Good

Good

Fair

Poor

* 2. Did our personnel take care of you in a professional matter?

Very Good

Good

Fair

Poor

* 3. Did the firefighters respond promptly?

Very Good

Good

Fair

Poor

* 4. How knowledgeable and competent was our staff?

Very Good

Good

Fair

Poor

* 5. Did the firefighters take time to explain their actions?

Very Good

Good

Fair

Poor

* 6. How satisfied were you with the Fire Department's service?

Very Good

Good

Fair

Poor

* 7. Overall, how would you rate the City's Fire/EMS Department?

Very Good

Good

Fair

Poor

Employee(s) Name: If any Fire Department personnel were especially helpful, please let us know who and how they were helpful. We want to show them our appreciation:

Additional Comments:

* Date: I received service from the fire department:

Address:

* Please check the appropriate situation:

Full name: If you would like a fire department representative to contact you via email or by phone.

Email address: If you would like a fire deparment representative to contact you via email.

Phone Number: If you would like a fire department representative to contact you via phone.

The men and women of the Orange City Fire Department take pride in providing the highest level of service possible to our citizens. The Orange City Fire Department promises to : “Respond quickly; Solve your problem; Be nice."

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