Class and Camp Cancellation Policy

Recreation Update 5-12-20
Register today to avoid cancellations due to low enrollment. We ask that you review the refund policy information below in the event that your class or camp is canceled.

​If a class or camp is canceled by either the instructor or the City, you have the option to transfer to another class or camp, keep the funds on your account for future use, or receive a refund. User credit can be used for any member on your account, and not necessarily just the original registrant.

Refunds

  1. Only refunds for the current quarter will be given.
  2. ​One-day classes are non-refundable.
  3. ​All refund requests must be made in writing prior to the second class meeting. Mail written refund requests to the Community Services Department or e-mail contractclasses@cityoforange.org 
  4. ​A $10 processing fee is charged on all refund requests.
  5. ​If a class is canceled by the department, the class fee will automatically be refunded to the customer.
  6. ​Refunds take approximately 8-10 weeks to process.