Orange, CA

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Banner Permit

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1. Where are these banners hung?: Old Towne Plaza Historic District, including 1 block north and south on Glassell Street from the Plaza; and two blocks east and west on Chapman Avenue from the Plaza.

2. What is the definition of a nonprofit group?: Non-profit groups are organizations exempt from taxes under either state or federal law. Examples of these groups are organized for fraternal, charitable, religious, educational, Chamber of Commerce, civic or social welfare purposes. (Refer to City Ordinance No. 11-98).

3. Who can request to hang banners?: Banners are used to identify, promote and advertise activities for nonprofit groups.

4. Who installs the banners and how long can the banners be up?: City crews will install and remove banners, and they may be hung a maximum of 30 consecutive days.

5. What can I put on the banner?: Banners identify and promote specific events such as fundraising activities, athletic team enrollment periods, organized youth programs such as YMCA, parades, festivals and other civic events.

6. What is prohibited on banners?: Banners of a political, commercial or non-community related nature are prohibited.

7. When are banners installed?: Twice a month.

8. Is there any time of the year banners are not allowed to be hung?: Yes, there are two times a year when we do not allow banners. These are the month of August, when the Street Fair banners are up; and December, when holiday decorations are up.

9. What is the appropriate size of a banner and where do we have them made?: Specifications of banners are shown in Standard Plan No. 416, and as noted below.
- 20 feet length
- 3 feet height
- 3/8 inches nylon rope to be sewn into top & bottom of banner. Top rope to be length of banner knotted on each end to prevent slipping. The bottom rope shall extend 28 feet beyond each end.
- Top of banner shall be double sewn with grommets placed at 17 inches on center and one at each end.
- Banner shall be constructed of 16, 18 or 20 ounces vinyl only (no canvas).
- Wind relief pockets to be cut into banner.

Any sign shop advertised in the yellow pages can make your banners, following our specifications.

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Banner Permit - Issuing and Cost

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1. Who issues these permits?: The Administrative Division of the Public Works Department, contact by phone at (714) 744-5548.

2. Is there a fee for installing banners?: The applicant pays a $200 fee for installation and removal of a banner by City staff.

3. What are the insurance coverage limits?: A certificate of liability insurance shall be provided at time of application providing a combined single limit of $100,000 per incident for property damage and $500,000 per person per incident and for bodily injury. The City is to be declared additional insured under the terms of the policy. A policy endorsement to that effect shall be provided.

4. Can banners be used more than once?: Yes, if you tell your sign shop that you will be reusing the banner they can use removable vinyl lettering. When cleaning banners, use a soft nylon or plastic-bristled brush and "Simple Green" cleaning solution. When storing your banner after an event please take the time to check the condition of hooks and ropes, so the next time it is to be used you won't experience any delays with repairs prior to installation.

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Business License

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1. Who needs a business license?: Any individual, partnership, corporation, or other organization that wishes to conduct business within the City of Orange must obtain a Business License. Orange Municipal Code Section 5.02.040 states "it is unlawful for any person to transact and carry on any business, trade, profession, calling or occupation in the City without first having procured a Business License Certificate from the City to do so, or without complying with any and all applicable provisions of title."

Owners of non-residential commercial property (OMC 5.14.170) and owners of apartment complexes (OMC 5.02.040), are also required to maintain a Business License and report gross rental receipts. A separate Business License is required for each branch establishment or location of the business. (OMC 5.06.050) Any business based outside the City but operating in the City of Orange must obtain a Business License and carry it with them.

2. Selling alcoholic beverages?: If you plan to sell or serve alcoholic beverages call (714) 558-4101 for further information or visit the alcoholic Beverage Control Board website.

3. I want to change the location of my business.: If you change your business location within the City, a $10.00 Move and Review Fee is charged and an updated business license application must be submitted. For additional details view the
Inside Application (PDF).

4. Fictitious business name statement (DBA): If your business name does not include your surname, you must file a fictitious business name statement at the County Clerk's Office. If your business name includes your surname but suggests the existence of other owners you must file it. You do not need to register with the County Clerk if you have registered this name with the Secretary of State as a legal business entity. For additional information on how to register your business name you can call (714) 834-2889 or visit the Orange County Clerk Recorders Office website.

5. What if my business is going to prepare or sell food?: If your business intends to prepare and or sell food of any type, even pre-wrapped, you must complete an application for a Health Permit. To obtain a permit contact the Orange County Health Care Agency at,
1241 E. Dyer Rd.
Suite 120
Santa Ana, CA 92705
Phone: (714) 433-6000

6. What if I need to renew my license?

Business License renewal notices are mailed during the month they expire. You have 1 month from the expiration date to renew. Failure to receive a renewal notice does not relieve the business owner of the responsibility for renewing the license before the penalty date. Late payments receive a 25% penalty.

If you have a Gross Receipts Tax Schedule, you will need to state your business's gross revenue (before any expenses) for the last 12 months prior to the expiration date. Your license will be in renewal status and ready to renew online approximately three weeks before the expiration date. To renew your Business License online, visit the

Online Renewals webpage.

7. Are there penalties for late renewal?: Late penalties are assessed at 25% per month. Failure to receive a renewal notice does not relieve the business owner of the responsibility for renewing the Business License. If three months or more delinquent, a $50 Non-Compliance Fee is added to your account.

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Business License - Application Details

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1. What do I need to do before I apply?

Contact the City of Orange Planning and Zoning Department at (714) 744-7220 to inquire about zoning banners and sign requirements for your type of business at its planned location. In addition, you must comply with all City, County, and State regulations for zoning, building, health, and safety. The following types of business activities generally require additional review, a Conditional Use Permit, or some other form of discretionary action through the Planning Division. If you are proposing to establish any of these types of business activities, please check with the Planning Division before proceeding with your plans. Please note: This list may not encompass all the uses that may require Planning approval, and is subject to change.

This list includes: - Automobile Repair, Rental, Installation, Sales and Service Station - Wireless Facilities - Banquet and Festival Halls (Events) - Billiard Parlors - Bingo - Car Wash - Chemical Production - Church - Child Care Center (in church) - Cyber Café/Internet Café - Dance Studios, Dance Halls - Drive through service windows (such as restaurants) - Dry Cleaning (AQMD compliance) - Firearms - Hotels and Motels - Kennels - Live Entertainment (DJ, Singers, Dancers, Musicians) - Mobile Auto Detailing or Car Wash - Mobile Home Park - Music Instruction - Recycling Facilities - RV Sales and Services - Sale of Alcoholic Beverages - Schools - Seasonal (Pumpkin Patch, Christmas Tree Lots) - Special Events - Stables Trade or technical schools - Valet Parking - Vending Carts/machines - Video games, amusement devices (4 or more)

The following types of business activities are allowed in some commercial and industrial zoning districts, either as a permitted use, or a use allowed subject to issuance of a Conditional Use Permit: - 25% Increase in Office w/Industrial - District Metallurgy - Amusement Arcade - Mini-Mart - Convenience Store - Bed and Breakfast Inns (R2, R3, R4) - Movie Theater - Day Care, Senior Housing - Plant Nursery - Educational Institutions - Petroleum Products - Explosives - Recycling or Waste Reduction - Fortune Telling - Restaurant - Heliports - Storage Facility - Massage Establishments and Spa - Warehouse

2. Is there an application fee?: Each new application for a Business License must include an application fee of $56, a State Mandated Fee of $4 and the minimum tax as listed on the back of the application for the specific type of business. The application fee and State Mandated Fee are non-refundable.

3. Do I need a new license for a change in ownership or a change to a Federal Tax ID number?: Business Licenses are not transferable. A change in ownership requires a new application.

4. What type of operations require regulatory permits?: - Amusement Games
- Antique Shops
- Billiards
- Bingo
- Circus
- Coin Shops
- Concealed Weapons
- Dance or Entertainment
- Dating or Escort Services
- Fortunetelling
- Going Out of Business Sale
- Ice Cream and Catering Trucks
- Massage Establishments
- Pawnbroker, Used Merchandise Dealers, Auctioneers
- Processions
- Sexually Oriented and Adult Business
- Soliciting
- Tow Truck Drivers
- Vending Machines

5. Do I need a Seller's Permit for my application?

If your business includes retail or wholesale activity you must obtain a Seller's Permit (Resale Number) from the California Department of Tax & Fee Administration. We need a copy of your Seller's Permit showing an Orange address when you apply for a Business License. Seller's Permits for other cities are not acceptable.

Learn more at:

California Dept of Tax & Fee Administration

6. Do I need a license from the Department of Consumer Affairs?: You may be required to obtain a State License from the Department of Consumer Affairs for your specific type of business. The City of Orange requires you to disclose this license number on your application. Information can be obtained by calling (800) 952-5210.

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Business License Renewals

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1. How do I get a Security Code?: The Security Code can be found on your Business License Renewal Notice, under “Total Due.” If you do not have your Renewal Notice with you, call (714) 744-2270 and have your Federal Tax ID number ready, or the last four digits of your Social Security Number, whichever one is usually listed on your Renewal Notice.

2. Can I change my Business License information online?: Yes. However, please make your changes before the Penalty Date, as some changes may lock you out of the payment process. You may update your mailing address, phone numbers, or email address, then continue to pay your business license renewal. If you change your business name your account will be locked until it is reviewed and updated by City Staff. It may take up to 1 business day before your account is unlocked and you can finish paying your online renewal, so please allow time for this to be taken care of before the penalty date. If you change your business address in Orange, your account will be locked until this is reviewed and approved. A $10.00 “Move Fee” will be added to your account. Your address change will either be approved and your account unlocked within 1 business day so that you can complete your transaction, or you will be sent an email asking you to apply for Zoning and Planning approval for the new location. Please do not wait until the Penalty Date to make this type of change. You cannot change ownership online. A new owner will need to apply for a new license. Please do not change the Primary Contact's home address to a mailbox or to a business address. This will not be accepted.

3. How early can I pay my renewal?: Your license must be in “renewal status”. This occurs about three weeks before the expiration date.

4. Can I renew online if my Business License is past the penalty date?: Yes, you can renew on-line up to six months past the Penalty Date. Late penalties of 25% per month are added to delinquent accounts.

5. Why was my online account access denied?: Check your renewal notice. Is it asking for missing information? If so, you cannot renew online until you provide this information. Is it asking for documentation such service providers, Sellers Permit, state license, and more? Fax these in to (714) 288-2170 and include a note asking us to give you access to your online account.

6. Can we renew online if we are tax exempt?: No, online renewals can only be done when there is a tax payment involved.

7. What is the maximum amount I can pay online?: The maximum credit card payment we can accept is $5,000.

8. Can I close my Business License online?: If your business license has a flat tax only, you may close your Business License online, but only if you did not continue to work in the City after the expiration date of your license, and there is no prior balance to be paid. If you worked in Orange after your expiration date, call (714) 744-2270 for extra help with this.
If you pay a Gross Receipts Tax, you cannot close your Business License online. You must send in your signed paper renewal notice, with the required tax calculations.

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City Attorney

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1. Can the City Attorney advise citizens in legal matters?: No, we cannot advise private citizens in legal matters. Find further information on who to get advice from on the City Attorney's page.

2. How can I get a copy of an Orange Municipal Code Section?: To obtain a copy of an Orange Municipal Code Section, go to the Municode website.

3. My neighbor's tree is hanging over my yard, what can I do?: This is a private civil matter that the City has no jurisdiction over. You should try to resolve the matter by talking to your neighbor.

4. What is the procedure for filing a claim against the City of Orange?

To file a claim against the City, you must serve the claim within six months of the date of the incident, either by mail or personal delivery, at:

The City Clerk's Office
300 E. Chapman Ave.
Orange, CA 92866

You may contact the City Clerk to obtain a claim form by mail by calling (714) 744-5500.

5. What is the difference between the City Attorney and the District Attorney?: The City Attorney is appointed by the City Council and is the attorney for the City of Orange. The City Attorney provides legal services for the Mayor, City Council, Redevelopment Agency and the various agencies, boards, commissions, committees and departments of the City of Orange. The City Attorney prosecutes violations of the Orange Municipal Code, but not any state code violations. The District Attorney is an elected official who prosecutes state criminal laws throughout Orange County. Orange County District Attorney Website

6. Where and how do I file a Small Claims Action?

A Small Claims Action is filed at the:

Orange County Superior Court
700 W. Civic Center Dr.
Santa Ana, CA 92701

For instructions on how to file a Small Claims Action, please visit the California Courts website.

7. Where can I get a copy of a birth certificate, marriage license information, or a death certificate?: The County Recorder of Orange County will have these documents available for you to view or obtain copies. Orange County Clerk/Recorder Website

8. Who do I contact if a business in Orange has defaulted in performing a requested and paid for service, and/or moved?: You can contact the Department of Consumer Affairs (213) 974-1452 or the Better Business Bureau (714) 527-0680.

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Community Development

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1. Are Building Permit forms available online?: Yes! You can find, Building Permit Applications, Site Plans, Party Wall Agreements and more in the Community Development section.

2. How do I report graffiti?: Community members can help by immediately reporting graffiti and tagging to the City of Orange. Please call the City's Graffiti Hotline at (714) 744-7279 and leave your name, phone number, and a detailed description of the location of the graffiti.

If you would prefer to report graffiti or tagging via email, please send an email to Graffiti Reports. Please include the following information:
1. The address where the graffiti is located - For example, "123 N. Main St." or "At the intersection of La Veta and Cambridge."
2. The location of the graffiti (be as detailed as possible) - Such as, "On the south-west block wall," or "On the stop sign facing east."
3. Your phone number - This information is needed in case the graffiti removal staff needs more information.

3. I am remodeling my house. What permits do I need?: Please contact Permit Services at (714) 744-7200 for more information.

4. Can I put up a sign on telephone poles?: No sign may be placed or maintained upon any portion of a public right-of-way, including street signs, street trees, or utility poles.

5. Do I need a permit for a new swimming pool?: Please contact Permit Services at (714) 744-7200 for information regarding swimming pool permits.

6. Do I need a permit for my business sign?: Yes, please contact the Current Planning Division of the Community Development Department at (714) 744-7220 for more information.

7. How do I obtain a license for the sale of alcohol?: A conditional use permit is required for both on-sale and off-sale of alcoholic beverages. Please contact the Current Planning Division of the Community Development Department at (714) 744-7220 for more information.

8. I am building a new house. Which departments should I talk to?: You should contact the Building Division of the Community Development Department at (714) 744-7200 for more information.

9. I want to hold an outdoor / open-air event. Do I need a permit?: A special event is an organized activity of limited duration conducted on private property and open to the public. Special events may be a 5K walk, a grand opening with a band playing, a health fair, a carnival, etc. The permit regulates the time, manner, location, and duration of the temporary event.
- An application packet, including a Certificate of Liability naming the City of Orange as certificate holder and separate endorsement naming the City of Orange as additional insured, must be submitted no later than four weeks prior to the event, or three months if a street closure is requested. Any street closure, carnival, or circus requires City Council approval. The event shall not be operated longer than nine consecutive days.
- The cost of the permit is $60.
- A cash bond may be required to cover any City services that may be required; the unused portion will be refunded.

If you are anticipating a Special Event, contact Melissa Castillo, Special Events Coordinator at (714) 744-7244.

10. I want to know more about the city ordinances that concern my property.: Please contact the Current Planning Division of the Community Development Department at (714) 744-7220 for more information.

11. I would like to report a car parked on someone’s lawn. Who do I call?: Please contact Code Enforcement at (714) 744-5555.

12. I would like to report a fence that does not meet code requirements. Who do I contact?: Please contact Code Enforcement at (714) 744-5555.

13. I would like to report an abandoned vehicle. Who do I contact?: For abandoned vehicles on public property, such as a City street, call the Orange Police Department's Abandoned Vehicle Hotline at (714) 744-7473.

For inoperative, abandoned, wrecked, or unregistered vehicles on private property, please contact Code Enforcement at (714) 744-5555.

When you call, please provide the vehicle's license plate number, a description of the vehicle, the location of the vehicle, and an estimate of how long the vehicles has been parked.

14. I would like to report an illegal addition on a home. Who do I call?: Please contact Code Enforcement at (714) 744-5555.

15. Who do I contact to report construction noise?: Please contact Code Enforcement at (714) 744-5555.

16. What are the City regulations regarding a yard or garage sale?: 1. A sales event shall take place at one address no more than once every four months. However, the Community Development Director may authorize one additional sales events at one address within a four month period. Any person aggrieved by the action of the Community Development Director either authorizing or denying an additional sales event shall have the right to appeal the matter to the City Council for final determination.

2. A sales event may continue for up to a maximum of four consecutive days. When a sales event has begun and is actually interrupted by inclement weather, the sales event period may be extended by an additional sales day for each day of actual interruption until there is a total of not more than four sales days.

3. A sales event shall take place between the hours of 8 a.m. and 8 p.m.

4. Items to be sold at a sales event shall be “used” items which were part of a reasonable household use. No merchandise or new goods shall be brought in from another location for the purpose of being displayed or sold at a sales event. The term “a reasonable household use” shall be construed broadly in favor of the sale of the item.

5. No sign advertising the sales event may be placed or maintained upon any portion of a public right-of-way, including street signs, street trees or utility poles.

6. No item for sale or advertising sign shall obstruct any street, sidewalk, parkway, or driveway.

7. Any violation of this subsection shall be considered an infraction.

17. What are the City restrictions on operating/parking recreation vehicles (RVs)?: The most up-to-date answers regarding recreation vehicles (RV) parking can be found in the Recreation Vehicle Ordinance (PDF).

18. Where can I report a Code Compliance violation?: The City offers several avenues for reporting a violation:
1. Contact Code Enforcement directly at (714) 744-7244 during normal business hours.
2. Contact the 24-Hour Violation Reporting Hotline at (714) 744-5555. This is a voice mailbox which will accept messages 24 hours a day, and is maintained by Code Enforcement. This line is for non-emergency calls only.
3. Contact the City Hotline at (714) 744-5511. This is a 24-hour voicemail hotline that is maintained by the City Manager and City Council Offices. Again, this is for non-emergency issues only.

19. What is a conditional use permit?: A conditional use permit is required for certain types of land use that require special individual review due to the nature of the use. Such review is required to determine whether the proposed use, or the location of the use, is compatible with surrounding uses or can be made compatible through the imposition of development conditions. Please contact the Community Development Department at (714) 744-7220 for more information.

20. What is a certificate of occupancy?: A "Certificate of Occupancy" is a document that is produced by the Building Official after completion of most new construction and if there is a change in occupancy type (as defined in the Building Code) within an existing structure. (Exceptions: New single family homes, residential garages, and storage buildings.)

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Community Development - Historic District - Preservation Online

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1. What information is available through Preservation Online?: With Preservation Online, you may access parcel based information through web-based maps pertaining to historic structures, view historic district boundaries, view historic building survey forms, properties under Mills Act contracts, or search for information by addresses. First-time users are encouraged to use the help function (top-right of screen) in order to understand the interactive viewer tools.

Additionally, Aerial Photographs for 1938, 1947, and 1955 (provided courtesy of the Orange County Archives) are also available to show an aerial history of a specific parcel and how it has changed over time. If you would like to visually compare a property's past, please view the Orange Historic Aerial Viewer.

2. How do you use Preservation Online?: Now that you’ve gone through a general overview of what Preservation Online is and can do, visit the Preservation Online website.

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Community Services

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1. Can I pay for a class online?: Online registration is easy, and provides immediate enrollment confirmation. Payments may be made with a MasterCard or Visa credit card only. Your credit statement will show payment to the City of Orange.
Click Here to Register for a Class Online.

2. How can I check park facility reservation availability?: Please call the Community Services Department at (714) 744-7274 for park availability. Provide the name of the park, facility, and the preferred date. Reservations must be made in person at 230 E. Chapman Ave, 92866 (office hours are 7:30 AM -5:30 PM Monday through Thursday and alternating Fridays.) Please note: we do not hold park space, all permit fees and deposits are due at the time of reservation, and permits are issues on a first come, first reserved basis.

3. Where do I go to obtain a permit, reserve a facility, or register for classes?: The City of Orange Community Services Department can assist you with obtaining park permits, reserving a facility and registering for classes. The Community Services building is located at 230 E. Chapman Ave, 92866. Office hours are 7:30 AM - 5:30 PM, Monday through Thursday and alternating Fridays. See schedule for City of Orange closure by visiting our calendar. If you need more information, you can call our Main Office at (714) 744-7274.
Click here to view the City of Orange Calendar.

4. What do I bring to obtain a permit and/or make a reservation?: If you are a resident of Orange, please bring proof of residency with you such as a current bill or car registration to receive the resident rates, which are slightly lower than non-resident rates. Driver’s license or check address are not acceptable. Please note, all permit fees and deposits are required when making the reservation, excluding Senior Center reservations.
Click here for more information.

5. Can I obtain a park permit or make a reservation if I am not a City of Orange resident?: Yes, we encourage visitors of Orange to enjoy our beautiful parks and amenities. Although non-resident rates apply, the permit rules and policies are the same as for our residents.
Click here for more information.

6. Are jumpers (bounce houses) allowed in the City of Orange parks?: Yes, standard single bounce houses are allowed in most Orange parks however, you must obtain a permit at least one week prior to your event date. The permit cost is $30 and a deposit of $50 is required. Please note: unauthorized vehicles may not drive into the parks to unload. Bounce houses must be hand-carted in and accompanied with its own generator. They may not be placed in an area of the park that obstructs sidewalks or walkways.
Click here for more information.

7. What activities do you offer for children?: The City of Orange is proud of offer a multitude of programs and activities for children and people of all ages such as sports, camps, recreational classes, etc. The best resource to find a complete listing of these activities is the City’s Our Orange magazine which is released quarterly.
View the latest edition of Our Orange.

8. How do I register for a class?: You can register by mail, walk-in, drop box, and/or online.
click here.

9. I do not live in the City of Orange, but can I still sign up for a class?: Yes, we welcome visitors of Orange to enjoy our classes. Course fees and material costs may apply, however there are no additional costs to non-residents participating. To view a current class listing, obtain a registration form, or for more information on how to register, click here.

10. How can I get a copy of your Our Orange magazine?: Copies of Our Orange magazine are mailed directly to Orange residents on a quarterly basis. If you are an Orange resident and not receiving your copy, you should speak with your mail carrier.
Additional copies are also available at the Community Services Department Building, City Hall, all City of Orange libraries, and is accessible online.
View the latest edition of Our Orange magazine.

11. Are bicycles permitted in the park?: Bicyclists, rollerbladers, skateboarders or motor-driven vehicles are not permitted in City of Orange parks.

12. Are dogs allowed in the park?: Yes, with the exception of the Orange Dog Park, all dogs visiting Orange parks must remain on a 6-foot leash and be with their owner at all times.

13. Is there a dog park in the City of Orange?: Yes, the Orange Dog Park is located at Yorba Park - 190 S. Yorba Street, 92867. The Dog Park is open from 7:00 AM to dusk daily, with the exception of Wednesdays when the park is closed for maintenance.
More information about Yorba Park.

14. Who do I contact to report illegal activities occuring in the parks?: Please call the Orange Police Department at (714) 744-7444 to report any illegal activity in a park.

15. How do I report overflowing trash in a park?: Please contact the City of Orange Community Services Department at (714) 744-7274, or Administration at (714) 744-7264 for their immediate attention.

16. When does the Sports Center at Grijalva Park have their open gym hours for basketball?: Open gym at the Sports Center at Grijalva Park is available to the general public Monday and Friday evenings from 5:30 PM to 8:30 PM. The cost to play is $2 a person, per day.
First time participants 17 and younger are required to bring a parent/legal guardian prior to playing.
Hours and days are subject to change without notice.
More information regarding open gym.

17. What are your pool hours?: Hart Park Pool is open to the general public for swim lessons, pool rentals, and recreational swimming over a span of 10 weeks during the summer months.
View Hart Park Pool hours and swim activities.

18. Do you offer swim lessons?: The City of Orange, in partnership with ORCA Aquatics, is proud to offer lessons during peak summer months, as well as year-round swim lessons.
More information on swim lessons.

19. Are you currently hiring?: To view current employment opportunities in the City of Orange, please visit our Human Resources page for more information.

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Community Services 3rd of July

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1. Why is the event at Grijalva Park?: The event has been relocated to Grijalva Park for 2020 due to construction at Fred Kelly Stadium.

2. Where can I park?

Grijalva Park lots will be closed for general parking. General parking is available on a first come, first served basis at the parking lots of El Modena High School, Prospect Elementary. and Esplanade Elementary. Please refer to Event Map. Permit parking in the surrounding neighborhoods is suspended on July 3. Please park legally; do not park in red zones or block driveways.

ADA parking will be available on a first come first served basis at Grijalva Park via Walnut Avenue.

A drop-off zone is available at El Modena High School. Please note, the drop off zone is a 0.2 mile walk to the event entrance. It is suggested that attendees be prepared.

3. How will traffic be affected?

The following street closures and detours will be in effect:

July 1 to 3

- Grijalva Park will be closed to vehicles and patrons from July 1 to July 3 until 3:30 p.m. when event gates open.

July 3

- Prospect St. will be closed between Spring St. and Walnut Ave. staring at 9:00 a.m. Through traffic can access either side of Prospect St. via Hewes St. McPerson Rd. will be closed to vehicles and pedestrians at Pearl Ave.

- Residents of Cambridge Creek will have access to their community via a soft closure at Prospect St. and Walnut Ave.

- Residents of the Huntington Condos will have access to their community via N. Pageant Dr.

- Vehicle access to the park via Walnut Ave. (west of Prospect St.) will only be accessible to those with a Disabled Person Parking Placard/Plates or a Reserved Parking Pass. Please refer to event map.

4. Where can I purchase tickets for the event?: Tickets are available now and can be purchased during normal business hours (Monday - Thursday and alternate Fridays from 7:30 a.m. to 5:30 p.m.) at the Community Services Department located at 230 E. Chapman Ave. Orange, 92866. Tickets will also be available onsite for purchase beginning at 3:30 p.m. on July 3rd. Tickets are $7 per person and children 2 and under are free. Cash, check, and Visa/MC are accepted.

5. What can I bring/not bring into the event?

The following are not permitted at Grijalva Park during the event:

Alcohol
Smoking/Vaping
Pets
BBQ / Cooking
Propelled objects

Please note:

Lawn seating only. Blankets and low lawn chairs are highly recommended.
Shade canopies are not allowed on the field, only in designated areas. Personal weather umbrellas are highly recommended for shade.
All shade canopies and/or umbrellas must be closed/taken down by 7:45 p.m., prior to the start of the program portion of the event.
For the safety of all attendees, bikes and skateboards are to be walked inside the event. Bike parking will be available.
Stroller and wagon parking will be available.
Bikes, strollers, and wagons left in the designated area are done so at the owners own risk.

6. When do fireworks begin?: The event is from 4:00 p.m. to 9:00 p.m. The musical program will begin at 8:00 p.m. immediately followed by the fireworks show (starting between 8:45 to 9:00 p.m.)

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Filming

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1. What types of productions does the City permit?

The City of Orange recognizes three types of productions: Commercial, Non-Profit, and Student.

Student Permits are issued to productions being done for by a student enrolled in an accredited school, working on a production for a class project, assigned by a teacher/professor. Non-Profit Permits are issued for productions done by non-profit 501 (c) 3 entities, (Non-profit Filming.)

The only difference between the three types is that we charge fees for Commercial permits.

2. How much time before the start of a production date does the City require I submit a Film Permit Application?: Orange requires that a completed permit be submitted to the City Film Liason- Commercial Filming: Paul Sitkoff (714) 288-2590, Student Filming: Sally Trejo (714) 744-5504- ten working days before the start of on-site location prep work. Since the City is closed most Fridays, this means that an application to begin site prep on a Saturday would be due to the City two weeks and two days prior to the commencement of work. Commercial productions will work directly with the City Film Liaison.

3. Is there anything different about the permit procedure for students?: Yes. Students must submit their completed permits on the deadline day before 11 a.m. There will be a box in the lobby of the Economic Development/Community Services building (230 E. Chapman Avenue, Orange) where the permit can be dropped. When a permit is approved- 3 days minimum- it can be picked up in the same lobby. Incomplete applications will be returned to the applicant un-reviewed.

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Fire Department - Fire Extinguishers

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1. Should I have a fire extinguisher in my home?: Fire extinguishers are not required in a residence, but are a good idea. If you have an extinguisher, it should be placed where it is easily accessible, on the wall. There is no mandate for servicing fire extinguishers in a single family home.

2. What type of fire extinguisher should I purchase for my home and how will I know how to use it properly?: To find out what type of extinguisher to purchase, and how to use it properly, gather instructions on choice-making, fire classes, extinguisher sizes, installation, maintenance, and more on our informative page.

3. How can I get my business' fire extinguisher serviced?: Check the yellow pages or an internet search engine (area specific) for a fire extinguisher maintenance company to make the necessary arrangements and establish a schedule.

4. Where are fire extinguishers placed in a commercial building?: The general rule for commercial buildings, with no special hazard classification, is an extinguisher with a 2A:10BC rating placed within 75 feet travel distance to another area. Fire extinguishers should be placed between the hazard and the exit. For smaller businesses, the best placement is adjacent to the exit door.

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Fire Department - General

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1. A member of my family is disabled. What does he/she do during a fire?: Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs.

2. How do I go about drawing up an escape plan for my home/business?: The 4 basic steps to draw up an escape plan for your home includes: draw a floor-plan of your home; agree on a meeting place; practice your escape plan; and make your exit drill realistic. For a brochure on Exit Drills in the Home, call the Community Relations and Education Section at (714) 288-2541.

3. How do I schedule a station tour?: Tours of the fire station are available and can be scheduled by calling our Fire Administration Office at (714) 288-2500. Please be able to provide the number of persons in your group, their approximate ages and any special purpose or needs associated with your visit. Please note that visits may end suddenly in the event fire personnel must respond to an emergency!

4. How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?: It takes between 3-5 minutes for engines to arrive on scene after a 911 call has been placed.

5. Where can I get CPR classes?: Please contact the Red Cross at (800) 733-2767 or American Heart Association at (800) 242-8721 for more information.

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Fire Department - Operations and Recommendations

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1. There is a large swarm of bees on my property. What do I do?: If the bees are posing an immediate threat or there is a multiple bee sting emergency, call 9-1-1 and provide your name, phone number and the location of the bees. Please remain on the line until you are released by the dispatch operator.

If the bees are not presenting an immediate threat, do not disturb them. Call a pest control company located in the yellow pages.

Because most bee swarm situations occur on private property, the bees must be removed by an experienced bee handler or licensed pest controller hired by the property owner.

If the bees are on City property, City staff will remove them as soon as they are notified. Call (714) 288-2500 for this option.

2. What can I do to protect my home from wildland fires?: To protect your home from wildfires you must create a safety zone or firebreak by reducing the amount of dead or dying fuel (vegetation) around your home. This does not necessarily mean all vegetation should be removed. In fact, having fire-resistant plants and trees around your home that are properly trimmed and well watered can serve as a firebreak. For a list of things to do to protect your home from wildfires, call the Weed abatement Section at (714) 288-2543.

3. What can I expect when the Fire Department conducts a fire inspection in my place of business ?: The Fire Department conducts fire and life safety occupancy inspections in each business within the City on an annual basis. Areas that are inspected include those in which the general public has access. Items such as panic hardware, smoke detectors, fire alarms, automatic fire sprinkler systems and portable fire extinguishers are inspected to ensure operational readiness.

Additionally, exit lights and occupant load signs must be present. Should a violation exist, a Notice of Correction will be issued to the responsible party and generally 21 days will be granted to correct the defects. If additional time is necessary, you may contact the Fire Prevention Bureau and request an extension. Please call (714) 288-2541.

4. What do firefighters do when they are not responding to calls?: Training takes up a good deal of time. Firefighters are required to have at least 20 hours of emergency related training each month. Firefighters also perform fire safety inspections at businesses, schools and senior care facilities. They must also check and maintain equipment, apparatus along with cleaning and maintaining their stations.

5. What information should I have when reporting a 9-1-1 emergency?: When reporting a 9-1-1 emergency, be prepared to provide the exact location of the emergency, what is involved (auto, home, vegetation, etc.), number of persons involved, your location, and the phone number you are calling from so that you can be recontacted if you become disconnected.

If possible, remain at the scene and provide emergency responders with your eyewitness account of what occurred or what occurred at the time of your arrival at the scene.

6. Where can I get first aid classes?: The American Red Cross offers classes in first aid. For information, call (855) 835-5381.

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Fire Department - Saving Time and Precautions

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1. Why do I have to dial 9-1-1? Can't I call the fire station direct and save time?: The 9-1-1 emergency system is designed to save valuable seconds. When you dial 9-1-1, the system routes the police or fire unit that is closest to your home. Fire stations are not properly equipped to take emergency calls and calling the station directly actually wastes response time.

2. With the recent brush fires, how can I protect my home?: Homeowners should prepare to do a thorough property inspection. Look for sources of fire ignition and get rid of them. For example: dried clippings from trees and/or bushes; old fire wood or lumber; dry grass or weeds; old newspaper and magazines; tree branches that extend from or onto your property; rags that have chemicals or gas or oils on them and overloaded electrical outlets should also be eliminated. Careful consideration should be taken when disposing these items.

Consider purchasing fire extinguishers rated at 2A/10BC and position them in areas within and outside of the house.

Also, during this inspection, make sure the batteries have been changed in all smoke detectors located within the home.

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Fire Department - Scheduling and More

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1. What is the best thing to do for a burn?: Cool a burn with water. Do not use ointments, butter or other substances. For minor burns contact a physician. For serious burns, dial 9-1-1 immediately.

2. What should I do during an earthquake?: If you are indoors, stay there. Get under a desk or table, or crouch down along an inside wall or hallway. If you are outdoors, get into an open area away from trees, buildings, walls and power lines. If you are driving, pull your car to the side of the road and stop. Avoid overpasses or power lines. Remain inside until shaking is over. If you are in a high rise building, stay away from windows and outside walls. Get under a table. Do not use elevators.

3. When I call 9-1-1 for a medical emergency, why does an engine arrive in addition to an ambulance?: The fire department serves as the first responders for all medical emergencies. Our eight fire stations are strategically located throughout Orange so our response times have a positive effect on medical emergencies. In addition to our paramedics, the rest of our fire personnel are certified Emergency Medical Technicians (EMT). We have a minimum of one paramedic assigned to each of our eight engine companies and on each of our 3 rescue ambulance crews. It is also important to remember that with any medical emergency extra hands of trained personnel are necessary to assist with the care and moving of a patient onto a gurney.

4. When responding to a call in the “middle of the night” do the firefighters have to use the sirens even though traffic is minimal?: Yes, the state vehicle code requires that while responding Code Three, an emergency response vehicle much have all emergency lights on and the siren sounding. A Code Three response is initiated when life, property or the environment is in immediate danger. Some examples are:
- Auto Accidents
- Chest Pain
- Difficulty Breathing
- Fire
- Hazardous Materials Spill

5. When there is only a small fire, why do so many fire engines respond?: The standard response to a residential structure fire includes 3 engine companies, 1 truck company, 1 transportation/rescue unit and 1 Battalion Chief. If these units are not needed, they are released upon arrival. The main goal of the Orange Fire Department is to protect lives and property and this level of response is needed to accomplish this goal.

6. Where can I bring my used sharps (needles, syringes, lancets, etc.) for disposal?: City of Orange Fire and Police stations do not accept used sharps (used needles, syringes, lancets, etc.) for disposal. We suggest calling the site first to confirm whether or not that location charges a fee. Find locations throughout California that accept used sharps for disposal at this California Recycling site.

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Fire Department - Smoke Alarms

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1. How do I make sure my smoke detector works?: Make sure you change the battery in your smoke detector once a year. In the meantime, press the button on your smoke detector to make sure it works at least once a month. If at any time your smoke detector begins to “chirp” consistently this is a signal that your battery needs to be changed.

2. Where are smoke alarms required in my home?: In residential dwellings, smoke alarms shall be installed in the following locations:

- 1. On the ceiling or wall outside of each separate sleeping area in the immediate vicinity of bedrooms.
- 2. In each room used for sleeping purposes.
- 3. In each story withing a dwelling unit, including basements but not including crawl spaces and uninhabitable attics. [Call the Fire Department at (714) 288-2500 for information regarding split levels.]

See listing sheets included with smoke alarms at time of purchase for additional, recommended locations, as well as important and specific mounting instructions. Read the sheet carefully to avoid installing the smoke alarm(s) in areas prone to producing false alarms.

This information does not include the special requirements for hotels and motels (Group R-1 occupancies, institutions (Group I-4 occupancies) and care homes for bed-ridden clients (Group R 3.1 occupancies). New construction must meet more stringent requirements, as must houses undergoing renovations exceeding $1,000 in valuation. This information is referenced from California Fire Code (2010 ed.) Sections 46.3.7.1 and 907.2.11.

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Guide for Business

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1. What is the Franchise Tax Board (FTB) program?: As a result of recent state legislation, the California State Franchise Tax Board (FTB) is authorized to disclose to local jurisdictions and government agencies certain records related to business activities of residents, corporations, and other entities within the City. By matching the data to our existing records we are able to identify unregistered businesses within the City.

2. Why did I receive a FTB notification?: Our records from the FTB show that you or the named business entity is reporting some type of business activity to the FTB using a City of Orange address. This indicates you may be operating a business in the City and have not yet obtained a City of Orange Business License Tax Certificate.

3. I am not doing “business.” What does the City of Orange consider to be a business and why do they think I am operating one?: Orange Municipal Code 5.15.040 defines business as “professions, trades, commercial enterprises and occupations in all and every kind of calling whether or not carried on for profit.”

Furthermore, State law (Business & Professions Code 16300) requires cities to use the way a taxpayer reported income to the IRS and FTB to determine whether the taxpayer performed services as an employee or as a separate business entity. A person who is an employee and whose income is reported on a W-2 is not in business and is not subject to the business tax.

4. I do some consulting from my home on a part-time basis. Do I have to get a City Business License?: Yes, businesses both large and small are required to obtain a Business License to be in compliance with the Orange Municipal Code. If the consulting work is performed as an independent contractor from a location within the City limits, such as your residence, you are required to pay your business tax.

5. I received a 1099 Form instead of a W-2 from my work. Am I required to have a City of Orange Business License?: Yes, those that work as an independent contractor and are reported on a 1099 Form instead of a W-2 need to have a City of Orange Business License. State law (Business and Professions Code 16300) prohibits the imposition of business license tax on employees.

6. I live in Orange, but my business is located outside the city limits. Do I need to get a City of Orange Business License?: If the location of your business and all business activity is conducted outside the City of Orange, there is no need to obtain a City of Orange Business License. However, if you are conducting business from your residence, or your residence is your business location, or it is the headquarters of your business, you will need to obtain a City of Orange Business License. Your may not use another business’s location for your own business location unless you are renting space from them.

7. I do not feel I conduct business here and I want to be taken off your list. What remedies are available to me?: You may complete a Business License Tax Review form, also available on the website. Answer the list of questions on this and send it in. The information will be reviewed and you will either be contacted for more information or removed from our database.

Business License Tax Review Form (PDF)

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Human Resources

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1. How do I apply for a job with the City of Orange?: Apply directly on the City of Orange website by selecting the job title you are interested. Click here to apply.

2. What are your current job openings?: We post all current job openings on our website. Click here to view.

3. I don’t have access to a computer to apply for a job online. What should I do?: You can visit any public library and utilize their computers. You must have an active email address in order to set up your account and apply online.

4. How can I be notified to apply for a position I am interested in but is not currently open?: You can be notified by creating a job interest card. When the position opens, you will receive an instant email notification.
Create a job interest card by clicking here.

5. How long is the hiring process?: The hiring process varies from position to position.

6. Do all positions require a written or practical exam?: No. Exams vary for each position.

7. What if I can’t attend a scheduled exam or interview?: If you are unable to attend your exam or interview you must contact the Human Resources Department at (714) 744-7255. A representative will let you know if your exam or interview can or cannot be rescheduled.

8. Does the City of Orange hire School Crossing Guards or are they hired by the Orange Unified School District?: The City of Orange hires School Crossing Guards. You need to apply with the Human Resources Department

9. At what point in the application or hiring process does the City contact my current and/or past employers and my reference(s)?: Employers and references will be contacted once you have received a conditional job offer and are scheduled for a comprehensive background check.

10. What are your business hours?: We are open Monday through Thursday 7:30 a.m. - 5:30 p.m. and alternating Fridays from 7:30 a.m. - 5:30 p.m.
View the Main City Calendar

11. Who is the the City's ADA Compliance Officer?: Frank Sun, Assistant Public Works Director/City Engineer/ADA Compliance Officer

12. I have interviewed for a position and received a notification that I have been placed in a "Band". What does this mean?: The City of Orange follows the rules of the Band. Typically candidates in Band I are interviewed by the department seeking to fill the vacancy and a selection is made. If no selection is made from Band I, they may proceed to Band II and so forth. Candidates on all Bands are kept on an eligibility list that is good for one year.

13. How often does the City of Orange recruit for Police Officers?: A recruitment for Police Academy Trainee occurs every other month. You may fill out a job interest card to be notified immediately.
Click here to complete a job interest card.

14. Do you have internships?: Yes. Internship opportunities vary and are dependent on departmental need. Please contact Human Resources at (714) 744-7255 for more information.

15. Can I volunteer for the City?: Yes. Volunteer opportunities are available and assignments and department location vary. Please call (714) 744-7255 for more information.

16. Do volunteers require backgrounds?: Yes. All volunteers must pass a drug screening and be live scanned.

17. Do you have a summer job program?: Yes. Typically summer hiring begins in late January or February. We recommend filling out a job interest card so that you may be notified when the summer positions are available. Click here to complete a job interest card.

18. Do you offer service points for Veterans?: No.

19. What is an Eligibility List?: An Eligibility List is a list that is established after a recruitment has been conducted. The list contains those applicants who meet the minimum qualifications for a specific position and have successfully completed the selection process. Usually, eligibility lists expire one year from the date the position closes; however, the Human Resources Department reserves the right to extend an eligibility list or expire the list early.

20. What should I do if I am called for an oral interview?

Once your application passes the application screening, you will be invited by email for an oral interview.

Be sure that you know the following: • Time and place of your interview • Phone number (important if you can't make it or an emergency occurs) • Name of person who contacted you • Time allotted for your interview • The job for which you are being considered If you need to request reasonable accommodation for your interview, contact the Human Resources Department at (714) 744-7255 prior to your interview date.

21. What if I am not selected or interviewed for a position I applied for?: Our objective is to hire the best person for the job, so competition is important. If you are placed in a Band and are not successful in getting a job immediately, your name will remain on the eligibility list for consideration for any future vacancies that occur until the list expires. If you are not interviewed or hired during that time period, you must wait for another recruitment and re-apply for that position. It is a good idea to keep your original notifications from the Human Resources Department so you will know what eligibility lists you are on.

22. What are the steps of the selection process?: The steps of the selection process vary depending upon the position. Once your application passes the application screening, you will be invited by email for an oral interview. Application screening and an oral interview may be all that is required. On the other hand, you may be required to pass a written exam; or a performance test may be required for a position requiring certain skills.

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Library - eBook Payment / Free Items

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1. Do I have to pay for this service?: No, all you need is your Orange Public Library card number and PIN (8-digit birth date).

2. Are there other free eBook sites available?: Yes. The library compiled a list of free eBook sites.

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Library - General eBook Policies

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1. How do I get started?: It’s easy. Find step-by-step directions for working with digital books.

2. What is an eBook / digital book?: It is a digital version of a print title that can be downloaded to your PC, laptop, tablet, or smartphone.

3. Who do I call if I need help?: During Library hours you can call the Adult Reference Desk at 714-288-2410 and ask a Librarian for assistance.

4. Why doesn’t the library have the title I want?: All books are not yet available for eReaders at this time. Also, budgetary restrictions prevent Orange Public Library from ordering all new titles as they are published. city website

5. Can I lend an eBook to someone else?: While some eReaders do allow users to ‘lend’ books to others, this is not allowed on eBooks borrowed from Orange Public Library. You can, however, recommend our eBooks to your friends and they can place the book on hold for themselves.

6. Can I recommend a title for purchase?: A Suggestion/Hold form can be filled out at the Library’s Reference desk for any title. This will be passed on for consideration for future purchase.
The library's address is:
407 E Chapman Avenue
Orange, CA 92866

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Library - Interlibrary Loan

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1. What is required?: A valid Orange Public Library Card as well as book information such as author, title, publisher, copyright date and edition of the book that you wish to borrow.

2. How long does it take to get a book?: Approximately 2-4 weeks, depending on availability and postal delivery. Sometimes books are not available because they are on-loan or are overdue, lost, or part of a non-circulating collection. While we cannot guarantee we can get a particular book, we do fill 90% of our requests.

3. How do I request an InterLibrary Loan?: InterLibrary loan requests are only available by visiting one of the Orange Public Library locations in person; they cannot be processed over the telephone.
- InterLibrary Loan request fee - $2 per request
- Overdue Fines - $1 per day
- Replacement charge for lost book up to - $100
- Lost orange ILL strip and bar code - $5

4. How long may I borrow a book?: The lending library determines how long you may borrow a book. The average loan period is 2 to 4 weeks.

5. How much does it cost?: The cost is $2 per request and any additional fees charged by the lending library. We make every effort to fill requests from a library that does not charge fees for inter-library loan and most requests are filled without additional cost. We borrow books from libraries located throughout the U.S. Libraries listed in our online catalog do not charge fees for loaning their books unless they are overdue.

6. Can I renew books borrowed from another library?: No, you cannot renew books loaned from other libraries. You may with your own library, but not through this form of loan.

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Library - Loaning, Renewing, Holding eBooks

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1. How long can I keep an eBook?: eBooks from Axis 360 and Enki can be held for 3 weeks (21 days). They are then “returned” automatically to the library and removed from your device.

2. Can I renew eBooks?: Yes, eBooks from Axis 360 and Enki can be renewed as long as another person has not put the title on hold.

3. How do I put an eBook on Hold?: Read through the Axis 360 Instructions.

4. How do I return an eBook early for Axis360?: View Axis 360 instructions and recommendations.

5. How do I return an eBook early for Enki?: Read through the Enki instructions.

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Library Cards

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1. Do I have to get a card from you if I already have an Orange County Public Library Card?: Yes. Orange Public Library and Orange County Public Library are 2 different systems and cannot use each other's cards. There is no difficulty in getting a card at either place and having both. Find out how to get an Orange City Library Card on our Get a Library Card page.

2. Do library cards cost anything?: No. Library cards are free to anyone who can present identification with a current address. Call 714-288-2400 and press 2 for circulation to get details, or visit one of our Requirements pages (also available in Spanish). Please visit our
Library Card Requirements page.

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Library Homebound Delivery Service

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1. What materials are available?: Materials are selected based on each homebound patron’s interests based on an initial interview by the Homebound Delivery Service Coordinator. The following materials are available:
- Books
- Books on CD
- DVDs
- Foreign language materials
- Large Print books
- Magazines
- Music and Instructional CDs

2. Who is eligible for service?: Those eligible include the elderly, chronically ill, handicapped, and temporarily ill or injured individuals

3. What do volunteers do?: Volunteers select and deliver materials for each homebound patron based on their interest profile from the initial interview.

Volunteers are positive, cheerful, enthusiastic and patient people. Their contacts with homebound patrons provide vital links of friendship and service. The volunteer and homebound patron set up a delivery schedule that is convenient for both of them. Volunteers give their own time (about 4 hours a month is average) to serve the homebound. Because volunteers are asked to use their own vehicles in making deliveries a current California driver’s license and proof of insurance are required. Mileage expenses are tax deductible as a charitable donation, according to the federal tax code.

The Homebound Delivery Service Coordinator stays in touch with volunteers and homebound patrons to ensure the most effective operation of the program.

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Library Internet Access

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1. How must file types be saved for use on computers and for printing?: Files must be saved to floppy disk, USB thumb drive, or sent as attachments to a web-accessible e-mail in order to be printed from the library's wired Internet computers. Not all file types can be opened on the library's public computers.

2. When and where is Wi-Fi available?: Wi-Fi is available in all public areas of the Main, Taft, and El Modena libraries until 10 minutes before the library closes. Hours vary by location. Some power outlets are available, but we suggest you have a fully charged battery. For safety reasons, please do not run power cables along the floor where people may trip over them.

For branch-specific hours, please visit our visitor's section hours page.

3. What do I need to access Wi-Fi at Orange Public Library?: You will need an 802.11b or 802.11g capable notebook computer or other wireless Internet device, i.e., tablet or smartphone.

4. Is printing available from the library's Wi-Fi?: No. Printing is available from the library's wired Internet computers. Black and white prints are 15 cents per page and color prints are 60 cents per page.

5. Is using the library's Wi-Fi private and secure?: The library's Wi-Fi is not encrypted. You should be aware that information sent wirelessly could be intercepted and seen by others. Protect your personal data when using any public wireless network, and avoid transmitting credit card numbers and other sensitive information.

6. How long may I use the library's Wi-Fi?: At the present time, no time limits are imposed. Wi-Fi is available until 10 minutes before the library closes. For closing times visit our Hours page.

7. Is the library's Wi-Fi filtered?: Yes. For unfiltered access, you will need to connect to the Internet using one of the library's wired Internet computers.

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Library Use

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1. Can I check my email at the library?: If you have an email account with one of the free web-based email services (such as HotMail) you can use the library's internet station to read it. You cannot use it to access your own account with your own internet Service Provider unless your ISP provides a way to access email from their webpage. Please keep in mind that the library is a public place and that your email may not be private.

2. Do you carry tax forms?: Yes. We carry the basic booklets for both the Federal and State Income Tax Returns. Booklets and forms are put out as they are received and generally become available mid to late January. Forms for previous years and lesser used forms can be downloaded from the official State and Federal websites. Patrons are responsible for the cost of these printouts.

Please call the library for details at 714-288-2410.

3. Do you have computers that I can use?: We have computers at the Main, El Modena and Taft libraries. You may sign up on a first come, first serve basis. The maximum computer use time is 2.5 hours per day. The only charge is for printing, which is $0.15 cents a page for black and white and $0.60 cents a page for color.

4. Does Orange Public Library have a service to have materials delivered to people who are homebound and unable to get to the library?: Orange Public Library does have a homebound service. For detailed information on this program visit our Homebound Service page.

5. How do I find out what your Library hours are?: You can call the general information number at 714-288-2400 to find out the hours of operation. We have listed our hours on our Hours, Locations, Maps page.

6. Is Orange Public Library able to get books from other libraries?: Yes - We have an InterLibrary Loan service where you can get books Orange Public Library does not own. Read more on our Borrow Books From Other Libraries (ILL) page.

7. Do you have programs for children?: Yes! We have many programs for children throughout the year.

8. What storytime programs do you have?: Find our various storytime events including descriptions.

9. Do you have a children events calendar?: Yes. View the children events calendar.

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Local History Collection

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1. Where are the archives?: The local history collection is located at the,
Main Library and History Center
407 E. Chapman Ave
Orange, CA 92866

In order to protect and preserve the collection, it is maintained in a secured area, as is the case with all special collections. Library staff will bring the materials to you. When possible, we purchase duplicate circulating copies of books, and items from our files may be photocopied.

2. How can I research information in the archives?: Begin your search with Local History staff at the History Center. You can call 714-288-2465 if you would like a staff member to do a preliminary search for your topic. Books in the collection are indexed in the library catalog, and can be searched online in the library or from home. Finding aids are available to locate other materials.

3. Can I get a copy of a historical photograph?: We can have copy photographs made of most of the photographs in our collection, unless we do not hold the reproduction rights. Notebooks containing photocopies of many images in the collection are at the Information Plaza, and reference staff can search our photo database for others, as we get new donations continuously.

4. Does the library have anything to help me research my home in Old Towne?: We have a copy of the Old Towne Historic Inventory, Sanborn Maps, City Directories, microfilm of local papers from 1888 to the present, photographs, and files for some of the homes and former residents. The library also has books on identifying architectural style and renovation.

5. Why aren't the local history materials out on the open shelves, where I can easily browse through them?: The primary reason is so we can preserve the heritage of the City of Orange. Many items are fragile, unique and valuable, and require special handling. The wide variety of materials requires unique storage arrangements, and your search can usually be more successful with the assistance of staff familiar with the arrangement. You may find some of the books duplicated in the circulating collection.

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Police Department - Citations

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1. Are there fees for false alarm calls?: - 1st call is free
- 2nd call is free
- 3rd call is $150
- 4th call is $200
- Each additional call is $200 each

2. How do I get a citation signed off?: Come to the Orange Police Department's Traffic Bureau counter, which is open Monday through Thursday from 8:00 am to 5:00 pm. Traffic citations can be signed off by any local law enforcement agency.

3. How do I contest a traffic citation?: Learn all about contesting a traffic citation by visiting the Superior Court of California, County of Orange website.

4. I lost my traffic citation. How can I get another copy?: Come to the Orange Police Department's Traffic Bureau counter, which is open Monday through Thursday from 8:00 am to 5:00 pm. You will need to provide the license plate number of the vehicle that was issued the citation and the date on which the citation was issued. The fee for a replacement citation is $6.00.

5. How do I contest a parking citation?: Make a copy of the citation, write a letter explaining why you are contesting the citation, include other supporting documents and mail it to: City of Orange, Citation Processing Center, P.O. Box 10479, Newport Beach, CA 92658-0479. In your letter, please include any documents that can support your dispute. You can also visit www.CitationProcessingCenter.com to submit a written appeal online.

6. I lost my parking citation. How can I get another copy?: Come to the Orange Police Department's Traffic Bureau counter, which is open Monday through Thursday from 8:00 am to 5:00 pm. You will need to provide the license plate number of the vehicle that was issued the citation and the date on which the citation was issued. The fee for a replacement citation is $6.00.

7. How do I pay for my parking citation?: To pay for the violation, you can mail the citation with payment to "City of Orange, Citation Processing Center, P.O. Box 10479, Newport Beach, CA 92658-0479." The Citation Processing Center only accepts checks or money orders through the mail. You can also visit www.CitationProcessingCenter.com to pay for the violation with the use of a Credit card.

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Police Department - General Information

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1. What are the Police Department's Hours?

The front desk is open Monday to Saturday from 8 a.m. to 5 p.m.

The Traffic Bureau counter is open Monday to Thursday from 8 a.m. to 5 p.m., and closed all major holidays.

The Records counter is open Monday to Saturday from 8 a.m. to 6 p.m. For after-hour vehicle releases, call (714) 744-7380.

2. How can I find out if my vehicle was towed or impounded?: Call the Orange Police Department Records Bureau at (714) 744-7380. Please provide the license plate and the last known location of the vehicle.

3. How do I get my car out of impound after 30 days?: The registered owner of the vehicle needs to come to the Orange Police Department's Records counter, which is open from 8 a.m. to 6 p.m. Monday to Saturday. The registered owner needs to provide a valid California Driver's License, or provide a valid identification and have another person with a valid California Driver's License present. If possible, please bring a copy of any paperwork the officer gave to you at the time the vehicle was impounded. The fee to release an impounded vehicle is $150.

4. How do I request a hearing for 30 day impound?: The following is required:
- The registered owner or their agent must be present with a valid driver's License.
- If the registered owner does not possess a driver's license, he/she must have a VALID California Government issue identification card.
- Current registration and insurance for the impounded vehicle.
- A fee to be paid for the release at the Orange Police Department for $150.00
For information on your impounded vehicle, call (714) 744-7451

5. How can I become involved with the Orange Police Department?: The Orange Police Department offers several opportunities to members of the community who want to become involved with the police department. These range from volunteer work to paid positions as a Reserve Police Officer.

6. Can I give an anonymous tip to the police department?: Yes. To anonymously report something to the Orange Police Department click here.

7. I am going on vacation. Will the Orange Police Department check my home or business while I am on vacation?: Yes. The Orange Police Department offers free vacation checks for residences and businesses. For more information view documents regarding vacation check's.

8. I have a burglar alarm for my home and, or business. Do I need to get an alarm permit from the City of Orange?: No. The City of Orange does not require you to have an alarm user's permit. Residents and business owners that operate a security alarm system are required to fill out an alarm registration form. After completing the application, send it to the Police Department. The Alarm Registration form will be returned to you with your Customer Number and the Orange Municipal Codes, mail to:
Orange Police Department
Alarm Unit
1107 N Batavia Street
Orange, CA 92867
View and download the Alarm Registration Form (PDF)

9. How do I get a bicycle license?: Bring the bicycle to the Orange Police Department's Traffic Bureau counter, which is open from 8 a.m. to 5 p.m. Monday to Thursday. The fee for a bicycle license is $4.

10. How can I report habitual traffic problems?: You may contact our Special Enforcement line (714) 744-7472. Traffic Bureau division.

11. How do I contest a traffic citation?: Go to the Orange County courts website. www.occourts.org http://www.occourts.org/

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Police Department - Online Report System

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1. What do I do if online reporting is not for me?: If your incident is an emergency, call 9-1-1. If non-emergency call (714) 744-7444.

2. If this happened in another city, can I file a report using the Orange Police Department Online Reporting System?: No. If a crime took place outside the City of Orange, please call the law enforcement agency for that jurisdiction.

3. What is a known suspect?: A known suspect is when you or someone else knows the person, or where to find the person, who committed the crime or the license plate number of the vehicle the suspect(s) were in.

4. What if this happened on a freeway or the interstate?: If this took place on the freeway or the interstate, please call the California Highway Patrol office nearest you.

5. What is evidence?: Evidence is any item which could lead to the identity, arrest, and conviction of a suspect. Examples: Fingerprints, blood, weapons, tools, and miscellaneous property left behind at the scene.

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Police Department - Parking Details

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1. Do I have to renew my residential parking permits every year?: Residential parking permits do not have to be renewed every year they have to be renewed every three years. With the exception of Chapman University permits have to be renewed every school year.

2. How do I register, pay, or renew a parking permit?

To register as a new permit holder with the Citation Processing Center, upload the required documents; a government issued ID, current utility bill, or for Chapman University students, submit your enrollment verification letter, government issued ID, and utility bill.

You should receive an email within 24-48 hours verifying your permit was approved or denied. If approved, submit your payment and the permit will be mailed to you within seven days.

Click here to register, pay, or renew a parking permit then select one of the following options:

I have an account and password
I need to register as a new permit holder
I already have an active permit and need to register
Reset password

Questions can be directed to the Citation Processing Center customer service line (800) 969-6158.

3. How do I report an abandoned vehicle?: Call the Orange Police Department's Abandoned Vehicle Hotline at (714) 744-7473. When you call, please provide the vehicle's license plate number, a description of the vehicle, the location of the vehicle, and an estimate of how long the vehicles has been parked.

4. Can I park my RV or trailer on the street?: Parking RVs, trailers, or other oversized vehicles on public streets in the City of Orange is regulated by several laws. For more information on these laws, please view the Laws Affecting Recreational and Oversized Vehicles flyer. If you have any other questions, please contact the Traffic Bureau division.

5. How do I contest my parking citation?: Make a copy of the citation, write a letter explaining why you are contesting the citation, include other supporting documents and mail it to: City of Orange, Citation Processing Center, P.O. Box 10479, Newport Beach, CA 92658-0479. In your letter, please include any documents that can support your dispute. You can also visit www.CitationProcessingCenter.com to submit a written appeal online.

6. How do I report illegal parked vehicles?: Call the Orange Police Department business line at (714) 744-7444. When you call, please provide the vehicle's license plate number, a description of the vehicle, the location of the vehicle, and whether or not the vehicle is occupied.

7. I lost my parking citation. How can I get another copy?: Come to the Orange Police Department's Traffic Bureau counter, which is open 8:00 am to 5:00 pm from Monday to Thursday. You will need to provide the license plate number of the vehicle that was issued the citation and the date on which the citation was issued. The fee for the replacement citation is $6.00.

8. How do I pay for my parking citation?: To pay for the violation, you can mail the citation with payment to "City of Orange, Citation Processing Center, P.O. Box 10479, Newport Beach, CA 92658-0479." The Citation Processing Center only accepts checks or money orders through the mail. You can also visit www.CitationProcessingCenter.com to pay for the violation with the use of a Credit card.

9. Can I park my RV or trailer on the street?: Parking RV's, trailers, or other oversized vehicles on public streets in the City of Orange is regulated by several laws. For more information on the these laws, please view the Laws Affecting Recreational and Oversized Vehicles flyer. If you have any other questions, please contact the Traffic Bureau at (714) 744-7451 or yflores@orangepd.org.

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Police Department - Reporting a Crime

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1. How do I report an emergency to OPD?: Dial 911 immediately.

2. How do I report a non-emergency to OPD?: To report a non-emergency to OPD, call our business line at (714) 744-7444. Non-emergency reports can also be taken at the Police Department's front desk, which is open Monday to Saturday from 8 a.m. to 5 p.m. Our police station is located at:
Police Department
1107 N. Batavia St.
Orange, CA 92867

3. How can I report a loud party in my neighborhood? Will the police shut down the party?: To report a loud public disturbance, call the Orange Police Department at (714) 744-7444. Officers will respond to the residence and may issue a written warning to the host of the party. If the problem persists, call the police department again. A second response may result in fines to the host of the party.

Due to high priority calls for service, response times to reports of loud parties may be extended on nights and weekends.

4. How can I get a restraining order?: Restraining orders are issued by the courts. For more information, view the Protective Order Guide (PDF).

5. How do I obtain a copy of a police report? What do I need to bring with me?: To obtain a copy of a police report, you must come to the Police Department's Records counter, which is open from 8 a.m. to 6 p.m. Monday to Saturday. Reports will only be released to parties involved in the incident. You must bring a valid form of identification to receive a copy of any reports, and fees may apply.

Any reports involving a juvenile cannot be released without approval from Juvenile Court. To receive approval, submit the Report of Law Enforcement Agency Form (PDF)

6. How do I pick up my property that was taken for evidence or safekeeping?: Property is only released by appointment between 8 a.m. and 4:30 p.m. from Monday to Thursday. To schedule an appointment, call (714) 744-7395 or (714) 744-7396.

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Public Works

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1. Where is Public Works located?: The main branch of the Public Works Department is located at 300 E. Chapman Avenue, Orange, 92866. We are in the Public Works/Community Development building. For further information, please call 714-744-5525.

2. How do I get a transportation permit?: Fill out application and submit to the City with current insurance and fee.

3. How do I report a non-working street light?: Fill out the form provided. Complete the Street Light Repair Request form.

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Sand Bags

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1. Where can I get sand bags?: Sand bags can be picked up at the Water Division, 189 S. Water Street.

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Transient Occupancy Tax

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1. What is the Transient Occupancy Tax (TOT)?: The Transient Occupancy Tax is a tax owed to the City by anyone who occupies a room for less than 31 days in a hotel (O.M.C. 5.16.020 section A) located within the City of Orange. This tax must be paid to the hotel on behalf of the City of Orange (O.M.C. 5.16.030 and 5.16.020).

2. How does the City of Orange define the term "transient"?: A transient is any person who has occupancy for a period of less than 31 consecutive days. Occupants completing 31 or more consecutive days may no longer pay the transient occupancy tax (O.M.C. 5.16.020 section G). The hotel operator takes this allowable deduction on line 3 of the tax return.

3. How much is the Transient Occupancy Tax for the City of Orange?: The Transient Occupancy Tax is 10% of the rent charged to the transient by the hotel operator (O.M.C. 5.16.030).

4. Does the hotel operator need to use the City of Orange tax form?: Yes. The Tax Administrator provides the monthly tax form to be used. You can access the form from this website, or receive a year's supply of customized forms via the mail (O.M.C. 5.16.070).

5. When is the Transient Occupancy Tax due?: Transient Occupancy Taxes are due the last day of the month following the reporting month. For instance, taxes collected during the month of May must be paid to the City by the last day of June to avoid penalties and interest (O.M.C. 5.16.070 and 5.16.080). All taxes are also due immediately after closing or selling of the business for any reason.

6. Are postmark dates valid in determining the delinquency of Transient Occupancy Taxes?: No. Payments must be received by the Tax Administrator on or before the stated due date (O.M.C. 5.16.070).

7. Does the City of Orange waive penalties and interest under certain circumstances?: No. The City of Orange does not waive any penalties or interest. However, once the Tax Administrator has rendered an opinion on the matter there is an appeal process available (O.M.C. 5.16.100).

8. May I use a credit card to pay my Transient Occupancy Tax via e-mail or fax?: Yes, but both the credit card and tax forms must be accurately completed and have signatures on them. Please note: They must be faxed or emailed to our office before the City Hall's last working day of the month. If the forms are incorrect and have not been received before the deadline, they will be considered delinquent. Payments must be less than $5,000.00 to be accepted. Once forms are completed, fax to (714) 288-2170 or by e-mail.

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Transient Occupancy Tax - Exemptions and Support

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1. Where can I find support if I have concerns or require additional assistance with my TOT forms?: Please reference the Orange Municipal Code, for assistance contact us by phone at 714-744-2239 or by email.

2. Are certain guests exempt from paying the Transient Occupancy Tax?: Yes. In general, Foreign Dignitaries, all on-duty employees for the American Red Cross, Federal Credit Union employees on official business, and Federal Government employees on official business are exempt. The guest must complete the City of Orange Certificate of Tax Exemption form, which must be kept by the hotel operator (O.M.C. 5.16.040).

Note: State Government, County, and local government employees are not exempt. Contractors hired by government agencies are not exempt. Non-profit groups are not exempt.

3. Is a hotel required to have a business license?: Yes, In addition to a valid Certificate of Registration (O.M.C. 5.16.060), the operator must maintain a current Business License (O.M.C. 5.02.040).

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Utility Billing

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1. How do I sign on for service at my address?: To activate service please fill out the following form(* link to form) or call us at 714-744-2233.

2. What services am I billed for?: Utility Billing bills for water services, sanitation services, and the voluntary paramedic subscription program.

3. When will I receive my bill?: Utility bills are mailed every other month. You will receive 6 bills a year.

4. When is my bill due?: Payments are generally due within 25 days for the bill date. Payments received after the "Delinquent after date" are subject to a 10% penalty. If the bill remains unpaid after 45 days from the bill date the account is subject to disconnection and further services charges will apply.

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Water Quality

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1. Why does my water sometimes look cloudy?: Tap water can sometimes appear cloudy and this is often mistaken for an impurity in the water. Cloudy water, also commonly described as milky white, hazy, soapy or foamy, is usually caused by air in the water. this can occur naturally and is caused by dissolved air in the water that is released when the faucet is opened. When you relieve the pressure by opening the faucet and fill your glass with water, the air is now free to escape from the water. Because cold water holds more air than warm water, small bubbles will appear in water that is heated or depressurized, because this reduces how much dissolved gas the water can hold. The presence of air can sometimes be traced to pipeline or pump repair too.
Suggestion: To see if the white color in the water is due to air, fill a clear glass with water and set it on the counter. Observe the glass of water for two or three minutes. If the white color is due to air, the water will begin to clear at the bottom of the glass first and then gradually will clear all the way to the top. If the cloudiness does not clear after five minutes, call the City of Orange Water Division at (714) 288-2475.

2. Do I need bottled or filtered water for safety?: Absolutely not! Bottled water and tap water are regulated by different agencies. Tap water actually has more stringent reporting requirements, such as providing customers with a printed water quality report each year. Bottled water suppliers are not required to provide such data, but some may do so on request. The water provided to you by the City of Orange is clean, pure, and ready to drink at a fraction of the cost of bottled water.

3. Do I have hard water?: The answer to that question is "yes and no" because the degree of hardness varies depending upon the time of year and your location within the service area. Water hardness refers to the mineral content in the water and is commonly expressed in "grains" of hardness. Generally water with 10 grains or more is considered "hard". Water imported from the Colorado River and Northern California is typically hard, while well water is moderately hard.
While the hardness of the water does not affect its safety, the higher mineral content can cause white spots on glasses in the dishwasher. Orange generally uses water from the Colorado River, Northern California and local wells. Water use is alternated throughout the year. Because water is blended from a variety of sources, you may notice spotting on glassware more during the winter.
It is best to read the owner's manual for your dishwasher and follow the manufacturer's recommendations regarding settings for hard water. Some other tips that may help reduce spotting include using hotter water, varying the brand and type of rinse agent and detergent, and adding white vinegar to the rinse cycle of the dishwasher.

4. What are PFOS AND PFOA?: PFOS and PFOA are organic chemicals that have been used in a variety of commercial and consumer products, such as fire-fighting foams, non-stick cookware, stain and water repellants for carpets and upholstered furnishings and paper products.

5. Why did water agencies test for PFOS AND PFOA?: Water agencies tested for PFOS and PFOA in drinking water as part of the Unregulated Contaminant Monitoring Rule 3, a rule developed by U.S. EPA that evaluates the presence of several currently unregulated contaminants to determine their presence in the environment and help evaluate whether these contaminants need further regulations.

6. What are the health impacts of PFOS and PFOA?: According to the EPA, "Both compounds are persistent in the environment and are known to have adverse effects in laboratory animals. Recent epidemiology data suggests the possibility for some adverse effects on human health." Potential pathways include ingestion of food and water, use of commercial products or inhalation from long-range air transport particulate matter.

7. What are EPA Halth Advisories?: The EPA provides health advisories as guidance for determining if concentrations of unregulated chemicals in drinking water are safe for public consumption. They provide sate, local, and tribal governments with non-regulatory tools to make decisions on a local basis in cases where a chemical is not regulated. Health advisories are not enforceable drinking water standards.
In 2009, the EPA had established provisional health advisories of 200 parts per trillion for PFOS and 400 parts per trillion for FPOA.
On May 19, 2016 EPA established a lifetime health advisory for the combination of both PFOS and PFOA at 70 parts per trillion. According to the EPA, the new health advisory is protective of the most sensitive individuals, including infants and pregnant mothers, and provides a margin of protection.

8. How are drinking water contaminants enforced by the EPA and the State of California?: The EPA and the State of California have established procedures for developing drinking water standards, also known as Maximum Contaminant Levels, or MCLs. An MCL is the highest level of a contaminant allowed in drinking water and is considered safe for long-term consumption. When a new unregulated contaminant is found, the state and federal agencies determine if it warrants regulation. They may conduct studies on toxicology, occurrence, treatment, environmental fate and transport and other factors. After a thorough analysis of the facts, an MCL may be proposed and enacted. Once an MCL is established, all community water systems must meet the standard or face violations, fines, and penalties.

9. What technologies will remove PFOS and PFOA?: Treatment technologies to remove PFOS and PFOA from water include activated carbon filters, nanofiltration, and reverse osmosis.

10. Have PFOS and FPOA been detected in the region?: PFOS and/or PFOA have been detected in 26 water systems in California, including six in Orange County. Two of Orange's 16 wells had detections above the new health advisory level and both have been taken out of service out of an abundance of caution.

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Banner Permit

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Banner Permit - Issuing and Cost

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Business License

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Business License - Application Details

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Business License Renewals

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City Attorney

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Community Development

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Community Development - Historic District - Preservation Online

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Community Services

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Community Services 3rd of July

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Filming

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Fire Department - Fire Extinguishers

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Fire Department - General

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Fire Department - Operations and Recommendations

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Fire Department - Saving Time and Precautions

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Fire Department - Scheduling and More

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Fire Department - Smoke Alarms

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Guide for Business

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Human Resources

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Library - eBook Payment / Free Items

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Library - General eBook Policies

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Library - Interlibrary Loan

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Library - Loaning, Renewing, Holding eBooks

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Library Cards

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Library Homebound Delivery Service

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Library Internet Access

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Library Use

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Local History Collection

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Police Department - Citations

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Police Department - General Information

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Police Department - Online Report System

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Police Department - Parking Details

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Police Department - Reporting a Crime

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Public Works

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Sand Bags

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Transient Occupancy Tax

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Transient Occupancy Tax - Exemptions and Support

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Utility Billing

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Water Quality