The Water Division is responsible for providing clean, safe water to the City of Orange and for designing and constructing the system that supplies the residents and businesses with water. For information regarding utility billing, including new water service, please call (714) 744-2233. See current fee schedule and water rates.

The City of Orange obtains approximately 75% of its water from ground water sources via 12 active wells. The ground water basin is managed by the Orange County Water District. View additional information on the Orange County Water District.

The City of Orange also imports water from the Colorado River and Northern California from the Metropolitan Water District of Southern California through the Municipal Water District of Orange County.

Resources

• Well Permit
• Groundwater Replenishment System
• Urban Water Management Plan
• Orange County Water District
• Orange Water Division Standards

Even in the best of times, water is a precious commodity in Southern California. The continuing drought, with no relief in sight, means that conservation is more important than ever. Here at the City of Orange, we're working hard to help reduce our own water footprint. We are reducing the watering of landscaping at all City facilities, including City Hall, our libraries, and fire stations. We have also installed waterless urinals at many of our City facility restrooms and new park facilities.

Conservation Efforts

The Orange Fire Department is also working hard to reduce their use of water by:

• Minimized the water used to perform the necessary daily and weekly apparatus (such as fire engines) pump checks.
• Decreasing the routine washing of trucks and equipment, which is now done only when necessary.
• During the training that requires water, they make sure that water runoff is directed onto landscaped or grassy areas.

Our Community Services Department is also cutting back on water consumption by:

• Reducing irrigation of non-active park grass areas.
• Installing weather-based "smart" irrigation control systems in six of our parks, with five more parks scheduled to receive them in the next 14 months.
• Installing booster pumps at some parks to increase water pressure which raises efficiency without increasing water consumption.
• Installing drought-tolerant species of grass, such as Bermuda and Kikuyu, in new park construction.
• Removing "water hungry" turf, where appropriate, and replacing it with other types of non-irrigation landscaping.
• Providing regular water management and conservation education to City maintenance personnel who manage irrigation systems.
• Regularly inspecting, and quickly repairing, irrigation systems to ensure they are operating as efficiently as possible.

In our Public Works Department, water use is being scaled back by:

• Operating Fire Hydrants below full flow during required maintenance. Reducing facility landscape watering to two times per week.
• Eliminating all washing of hardscapes when cleaning.
• Eliminating the washing down of water mainline breaks.
• Repairing water main leaks immediately and meter leaks within 48 hours.
• Landscaping around the City Water facilities including water tanks and pump stations will be gradually replaced with Drought Tolerant plants and a low-flow drip irrigation system.

Resources

• Ordinance 16-21 Water Shortage Contingency Response

• Water Shortage Contingency Plan

• Municipal Water District of Orange County
• Residential Rebates
  • Be Water Wise
  • Municipal Water District of Orange County

Because of the significant precipitation that California has received this year and the continuing water conservation efforts, the State has declared that water supply shortage conditions no longer exist.  The Governor’s latest Executive Order removed the requirement that water agencies be at Level 2 of their Water Shortage Contingency Plan (WSCP). Effective May 1, 2023, the City will reduce its WSCP level from Level 2 to Level 0.

In rescinding Level 2 of the WSCP, the City is no longer limiting landscape irrigation to Tuesday, Thursday, and Saturday.  However, the permanent water conservation provisions in the Municipal Code remain in force including the following:

• Watering or irrigation of landscaping is prohibited between the hours of 9 a.m. and 5 p.m.
• Watering or irrigation of landscaping is limited to no more than 15 minutes per day per station.
• Washing down hard or paved surfaces such as driveways, streets, sidewalks, etc. is prohibited.
• Watering or irrigation of landscaping in a manner that causes or allows excessive run-off onto driveways, streets, sidewalks, etc. is prohibited.
• Using water to wash a vehicle is prohibited except by hand-held bucket or hand-held hose equipped with a positive self-closing water shut-off nozzle.
• Leaks are required to be fixed within 3 days.

If you have any questions, feel free to call (714) 288-2475.

• Current Report on Water Consumer Confidence
• Current Report on Water Quality Relative to Public Health Goals

Backflow Test Report and Certified Backflow Tester

• Approved USC Backflow Devices
• County of Orange Certified Backflow Testers
• Backflow Test Report

Perfluorooctane Sulfonate (PFOS) and Perfluorooctanoic Acid (PFOA)

Water quality is our top concern at the City of Orange Water Division. As part of this commitment, we regularly monitor state and federal regulations to ensure we are providing high-quality water to our customers. On May 19, 2016, the U.S. Environmental Protection Agency announced that it has lowered health advisory guidelines for two unregulated contaminants PFOS, and PFOA.

According to the Environmental Protection Agency (EPA), these are "organic chemicals that have been used in a variety of commercial and consumer products, such as stain and water repellents for carpets and upholstered furnishings, paper products, fire-fighting foams and non-stick cookware."

PFOS and PFOA have been detected in water throughout the U.S., including in California and Orange County. The EPA announcement and related materials can be found by viewing the Drinking Water Health Advisory for Perfluorooctanoic Acid webpage. In nearly all of Orange's water, the detected levels of PFOS and PFOA are either non-existent, or well below the revised health advisories. Orange has eight wells out of 12 that slightly exceed the EPA's advisory threshold. These wells have been taken offline out of an abundance of caution.

Going forward, our Water Division will:

• Continue testing our water to determine if contaminants are present.
• Provide test results in our Water Division's annual Water Quality Report.
• Work with regulators and groundwater management agencies to determine and address possible sources of contamination.

See Water Quality FAQs

Hydrant Flushing in Your Area

Periodically, you will see Public Works personnel releasing water from hydrants. Hydrant flushing is necessary to test the hydrants to make sure adequate flow and pressure are available. Flushing is also done to remove sediment from the pipes in order to maintain water clarity and quality in the distribution pipes.

You will often see our City Public Works crews replacing water pipes as part of a comprehensive strategy to keep our infrastructure strong. This is especially important for a City of our age, where some of our pipes can be up to 80 years old.

When we install new water pipes and hydrants in your neighborhood, they must be completely cleaned after the installation. This is not just a good idea, it is also the law. This is done with a solution of chlorine and water, which disinfects the pipes and removes foreign contaminants such as rust or sediment. In order to completely remove the solution, the pipes must then be flushed out with high-pressure water.

It is required that this flushing be done, as it neutralizes the chlorine solution. It also removes any remaining sediments in the pipes before they are connected to your homes. Unfortunately, this means that large volumes of non-drinkable water will occasionally need to be discharged into the nearby storm drain system. This gives the appearance of wasting large quantities of water. The good news is that this is not the case.

No Water is Being Wasted

The discharged water is being collected by the storm drain system, which then flows to the Santa Ana riverbed. Once in the riverbed, it is absorbed into the groundwater aquifer basin for future use. This is made possible by the Santa Ana River's sandy bottom, which acts as a natural filter as it absorbs the water. This natural system has been cleaning the water and recharging the aquifer for thousands of years.

The groundwater basin lies far underground and provides a vast store of safe drinking water which we rely on to supply about 75% of our City's water needs.

We have been asked if the City could capture the water instead of sending it to the storm drains. Unfortunately, a recent test of that idea proved impractical. The large volume of water that must be moved under high pressure was too great to capture. Lowering the pressure or the volume did not do the cleaning job necessary to meet the required water quality standards.

Resources

• Water Pipe Flushing in Your Area

On January 15, 2021, the Lead and Copper Revision Rule (LCRR) was established as a federal mandate encompassing all water supply systems in the United States, including the City of Orange. In response, the City developed and completed an inventory to identify the materials of service lines connected to the public water distribution system, aiming to detect any presence of lead. This inventory includes all water service lines connected to the City’s water distribution system, from the water mains to the customer-owned lines entering buildings, regardless of ownership. The City of Orange found no lead in the water lines.

Non-Lead Service Line Material Designation Statement:

The City of Orange has completed the Lead Service Line Inventory (LSLI) required by U.S. EPA’s LCRR. The deadline for the LSLIs is October 16, 2024.

Through completing a historical records review and field investigations, Orange has determined it has no lead or galvanized requiring replacement service lines in its distribution system. This includes any privately-owned or customer-owned service lines.

Orange reviewed all applicable sources of information, including:

• All available plumbing codes ranging from 1940-2024 to assess historical regulation of lead service lines locally (e.g. National Lead Ban, State Codes, County Codes, the Codes and Standards of the cities)
• Water system records which indicate the service line materials, historical capital improvement or master plans, and standard operating procedures
• Water distribution system records which indicate the service line materials, GIS data, distribution system maps and drawings, as-builts, historical lead and copper tap sampling results from 2009-2021, historical lead 90th percentile action level, meter installation records, work orders, inspections conducted during the course of normal operations including 27,967 service line inspection records

In addition to reviewing the above sources of information, Orange used an alternative method to develop the LSLI that was approved by the State Water Resources Control Board Division of Drinking Water on a case-by-case basis.

Orange used indirect interpolation and stratified random sampling approaches to develop the LSLI. Both approaches involve physically inspecting a representative subset of service lines to confirm non-lead materials, with the indirect interpolation approach being more suitable for homogeneous communities. The subset is stratified or divided into groups based on certain characteristics (e.g., years the service lines were installed). Stratification allows for a sample or subset of service lines to be more representative of the service lines in the distribution system.

Orange field inspected 65 service lines on the utility-side, 4 service lines on the customer-side, and 1,443 service lines on both sides, and the service lines inspected were found to be non-lead. No lead or galvanized requiring replacement service lines were identified. After investigating the subset of service lines, if no lead or galvanized requiring replacement service lines are discovered, the remaining service lines may be assumed non-lead with a certain level of confidence.

Orange intends to document service line material information obtained from normal operations, such as water line replacement and repairs, after October 2024 and will update the LSLI accordingly.